Samsung CMS VRS is
a PBX independent trunk side call recording solution. VRS is PC based
with client/server architecture allowing businesses to record all telephone
conversations. The uses are varied from confirmations of customer
orders, verifying instructions, resolving disputes, responding to
questions, managing and training staff and protecting staff from rudeness
and abuse (over the telephone).
Customers using ANY
manufacturer PBX solution can use all the features of CMS VRS, making this
an ideal upgrade to or enhancement of any telephone system in the market.
Compatible with any telephone system
ISDN30e, ISDN2e or Analogue trunk multi-channel
Extensive call search criteria - outbound number,
incoming ddi, cli,
time, date, duration
Multiple user access & multiple log-in across the
Privacy Filter - restrict recordings by specified DDI
e.g. company director’s personal calls
Storage and playback protected using 128bit
Export option to standard media player format (.wav).
Email recordings direct from screen - integrates to
customers SMTP email.
Stereo voice playback to easily distinguish employee
Inbuilt archive facility to DVD-RAM.
Requires dedicated customer PC – see minimum
There is no PBX
integration, so extension matching is not possible with this version.